Privacy Policy

1. Important Notice

This Privacy & Cookie Policy explains how Healthfare Pharmacy (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website or contact us.

We are the “data controller” for your personal information and are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you agree to the collection and use of your data as described below.

You have the right to object at any time to the processing of your personal data for direct marketing or for our legitimate business purposes.

2. Personal Data We May Collect and Why

We may collect the following types of personal data:

• Contact details: Your name, email address, telephone number, or postal address, so we can respond to your enquiries or process your prescription/service requests.

• Health-related information: Only if you provide it voluntarily (for example, when requesting a service such as vaccinations or prescription delivery). This information is handled confidentially and securely by our pharmacy team.

• Correspondence: Any details you share with us by phone, email, or through our website forms.

• Transaction details: Information about purchases or services you use through our site.

• Technical data: Details of your visits to our website (such as IP address, browser type, and pages viewed) to help us improve user experience and security.

We collect this data only when necessary to provide our services, comply with legal requirements, or improve how we operate.

3. Cookies

What Are Cookies?

Cookies are small text files placed on your computer, tablet, or smartphone when you visit a website. They help us remember your preferences, improve site performance, and measure how visitors use our website.

Types of Cookies We Use

• Essential cookies: Required for website functionality (e.g. booking forms, secure logins).

• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).

• Preference cookies: Remember your settings such as preferred language or location.

• Social and marketing cookies: Allow sharing via social networks and display relevant ads.

How to Manage Cookies

You can refuse or delete cookies by adjusting your browser settings. However, this may affect some website functions. For more information, visit www.allaboutcookies.org.

4. How We Use Your Personal Data

We use your personal data to:

• Provide you with pharmacy services, prescriptions, and health advice.

• Respond to your queries, feedback, or booking requests.

• Process online transactions or appointment bookings.

• Send service updates or health information (only if you have consented).

• Improve our website’s usability and security.

• Comply with legal, NHS, and GPhC (General Pharmaceutical Council) obligations.

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Consent: For marketing or optional health communications.

• Contractual necessity: To provide services or products you request.

• Legal obligation: To comply with pharmacy, NHS, and data protection laws.

• Legitimate interests: To manage our website, improve services, and ensure patient safety.

6. Who We Share Your Data With

We may share your personal data only with:

• NHS bodies and authorised healthcare providers (for prescriptions or clinical services).

• Trusted IT or service providers who support our website, systems, or communications.

• Law enforcement or regulatory authorities, if required by law.

All partners we work with are bound by strict confidentiality and data-protection agreements.

7. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected, or as required by law (for example, under NHS and pharmacy record-keeping rules).

After this period, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access – to obtain a copy of your personal data.

• Rectification – to correct inaccurate or incomplete data.

• Erasure – to request deletion where applicable (“right to be forgotten”).

• Restriction – to limit how your data is processed.

• Portability – to request a structured copy of your data.

• Objection – to object to processing for legitimate interests or marketing.

• Withdraw consent – where processing is based on your consent.

• Complain – to the Information Commissioner’s Office (ICO) if you’re unhappy with our handling of your data.

9. How to Contact Us

If you have any questions or wish to exercise your data-protection rights, please contact:

Healthfare Pharmacy
9 Colman Parade, Enfield, EN1 1YY
📞 020 8672 2157
✉️ [email protected]

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at:
www.ico.org.uk | Tel: 0303 123 1113

10. Links to Other Websites

Our website may include links to external websites (e.g. NHS, travel vaccination portals, or health partners). We are not responsible for the content or privacy practices of those sites. Please read their individual privacy notices before submitting personal data.

11. Updates to This Policy

We may update this Privacy & Cookie Policy periodically to reflect legal or operational changes.
Any updates will be posted on this page with a new “Last Updated” date.